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Premier Mobile Terms and Conditions
Pricing
All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mis-priced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.
Returns Policy and Procedure
- In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 28 day faulty returns period.
- All of the products on sale have met our high quality-control standards.
- Refunds will be for goods only and will not include any carriage costs paid to us.
- Please ensure that all returns are securely wrapped and packaged.
- We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
- We cannot be held responsible for any units that have been damaged in transit.
- To return an item, please contact us at info@premiermobilebusiness.co.uk and obtain a returns form. Return the faulty product back to Premier Mobile. Please include the reference number and form provided to ensure your return is processed without delay.
- Any Item/s that is returned must be returned with the Return form and Number given. Any return that is not accompanied with the returns form and number will be held by Premier Mobile for 30 days, awaiting the return of the returns Number/form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
- We do not operate a try before you buy policy.
- Any goods found to be defective within 28 days will be replaced.
- Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
- If you wish to return goods, which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%.
- Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
- Software disks, games, UMD disks, and sim cards cannot be returned if the security seal has been broken.
- In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued (i.e. memory card reading faults, handset not powering up etc.).
- Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
- Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.
- If you experience a fault of a handset within 24 months after the first 28 days, then please contact the relevant manufacturer and they will assist in the repair or replacement.
- Generally your Proof of purchase must be supplied with the repair. The manufacturers contact details can be found on the help pages.
Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.
For repairs/replacements under manufacturers warranty for any item except Sim free, pay as you go or contract please complete our returns form and return the faulty product to Premier Mobile. Please include the reference number provided to ensure your return is processed without delay.
For repairs/replacements under manufacturers warranty for Sim free, pay as you go or contract, see Mobile Phone repair section below.
To cancel your order before delivery, you must first check your order status. If your order has not reached the delivery process, a customer service operative will be able to cancel your order. Please email us at info@premiermobilebusiness.co.uk to check on the status of your order.
You are responsible for returning the items in a re-saleable condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.
Refunds will be for goods only and will not include any carriage costs paid to us.
We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged. Do not send the original handset box as this will be disposed of if returned.
We cannot be held responsible for any units that have been damaged in transit.
Dropshipping
Premier Mobile cannot, and do not accept any responsibility for any issues which arise due to the customer using our dropshipping facility. It is the customer's responsibility where they ultimately decide to promote our products.
It is also the customer's responsibility to seek out terms and conditions from their desired sales venue before deciding to promote our products accordingly on such a venue. If the mentioned auction website does not approve of dropshipping as a means of transaction, then Premier Mobile cannot and do not accept any liability for any complications which may, or may not occur as a result of using our dropshipping facility. Customers are also excepting the fact that product quantities available for members are subject to change, and may increase or decrease depending on stock availability.
Customers are also accepting that Premier Mobile may change product ranges, and website content during membership periods. Such changes will happen as swiftly and with little disruption as possible; whilst any new stock/ranges are being implemented onto our website. Customers are also accepting that whilst the above mentioned changes take place, orders may be disrupted during this timescale. Although any disruption will be kept to a minimum during this transition.
Premier Mobile cannot, and do not hold responsibility for any disruption in website access which is beyond our control, including (but not limited to) server breakdown, website viruses, power cuts or computer related problems.
Premier Mobile can also not be held responsible for lack of website access, due to staff shortages and staff holidays, in which it is not deemed possible to manage the website to full capacity.
All periods of website inactivity due to staff holidays will be made available to all customers one (1) month in advance - unless a customer joins our website after the period of inactivity has been announced. In this circumstance, whereby a new customer decides to join our website during, or just before the period of inactivity, then Premier Mobile cannot be held responsible for any lack of service offered during the above mentioned period.
Shipping
Premier Mobile aim to ship orders received and paid for with cleared funds by 4pm, the next working day. Where Royal Mail is used this normally takes no more than 48 hours for delivery, Monday to Friday excluding bank holidays. We will not be held responible for any delays out of our control. Royal Mail do not accept that an item is lost until 15 working days have passed from the due date of delivery. They also allow 15 days for the item to be returned to the sender in case of delivery problems.
By claiming an item has not been received when in fact it has is considered postal fraud. We will claim any loss directly from Royal Mail. In filing a claim we will advise Royal Mail of the transaction details, so they can identify any failing on their part and add the address to the database.
If further mail goes astray Royal Mail can blacklist that address. If this address is under suspicion further investigations will proceed via the local authorities and you may be charged with Postal Fraud and Theft.
By accepting to these terms you agree not to issue any chargebacks. Any problems with non delivery or faults must be directed to us via email or phone, where we will endevour to do our best to rectify the situation.
Cancellation
You have the right to cancel your membership at any time, by sending an email to info@premiermobilebusiness.co.uk titled "Cancellation" we will action this within 48 hours providing no further orders have been placed.